Today’s cybersecurity threats are so fast and sophisticated that they can disrupt IT functions for hours, days, and even months. For example, the ransomware attack prevents users from accessing their systems or files unless they pay a ransom to notorious extortionists. Under such circumstances, having an effective incident management program is always necessary.
What is ITIL Incident Management?
Restoring services to their normal operations in order to prevent further loss is one of the key goals of any incident management program. Likewise, ITIL Incident Management (IM) is a reactive process used to restore normal IT operations of a business in the aftermath of an incident, usually through diagnosing and escalating procedures. In a nutshell, IM can be used to:
Why ITIL Incident Management Is Necessary?
Since IT incidents can be dangerous in terms of money and reputation, it is always necessary to have a proper plan for managing them. Incidents can still happen even after taking precautions against them because cybercriminals are sophisticated in their operations. ITIL incident management involves fours ways, which are listed below:
When an incident has been closed and investigation has also been completed, it is a good practice prepare a documentation containing all the details regarding the incident such as name of the virus or malware used during the attack, date and time of occurrence, the cost they involved, and procedures that were required to neutralize the incident. Such documentation can help organizations to address their current cybersecurity loopholes and enhance their cybersecurity posture. Doing so will help them to prevent a similar type of incidents in the future and decrease the overall volume of future incidents.
Benefits of ITIL incident management
ITIL incident management is invaluable due to the benefits it offers. Below is the list of them:
What is vulnerability management? Why you need it? What components does an efficient vulnerability management tool have?